Questions & Answers

Yes, Wild Ace Farm welcomes custom orders to create unique farmhouse candles and goods tailored to your preferences. Whether you have a specific scent, design, or product idea in mind, we encourage you to reach out so we can discuss your vision and bring it to life. Our goal is to provide personalized, high-quality products that reflect the rustic charm and luxury of the Wild Ace Farm brand. Contact us through our online store to start the conversation about your custom order.

Yes, Wild Ace Farm provides wholesale opportunities for retailers and businesses interested in our luxe farmhouse candles and selected farmhouse goods. To ensure the best partnership experience, wholesale inquiries are handled directly through our online store’s contact form or via email, where we discuss minimum order quantities, pricing, and delivery arrangements customized to your business needs. This allows us to maintain the quality and exclusivity that reflect our farmhouse ethos while supporting your retail goals.

Yes, Wild Ace Farm offers custom candle pouring services tailored for businesses, special events, and gifts. Whether you need branded candles for corporate client appreciation, real estate closing gifts, or unique favors for gatherings, we provide personalized options to suit your needs. Our luxe farmhouse candles can be customized in scent, design, and packaging, ensuring a high-quality, distinctive product that aligns with your brand or occasion. This service reflects our commitment to craftsmanship and the farmhouse aesthetic, making each order a meaningful and memorable experience.

Yes, Wild Ace Farm actively partners with local small businesses to celebrate and support our community. We believe in the value of keeping it local and often collaborate on special events and promotions that highlight the unique qualities of our small town. These partnerships enrich our offerings, combining our luxe farmhouse candles and farmhouse goods with complementary local products, creating exclusive experiences for our customers both online and at community events.

At Wild Ace Farm, some products are proudly handmade, grown, or raised directly on our farm, including our luxe farmhouse candles and select farm products. Additionally, we offer a curated selection of farmhouse goods that are thoughtfully sourced from trusted partners who share our commitment to quality and sustainability. This blend ensures our customers receive authentic products reflecting the essence of our farm, alongside carefully chosen items that complement our core offerings.

At Wild Ace Farm, we design each custom shirt with unique, farmhouse-inspired artwork that reflects our brand's rustic and luxe aesthetic. While we create these original designs in-house, the shirts themselves are produced by professional manufacturers who specialize in high-quality garment construction. This partnership allows us to maintain strict quality standards, ensuring that every shirt offers excellent durability, comfort, and a premium finish that meets the expectations of our customers.

Yes, Wild Ace Farm offers local pickup for orders placed through our online store. Customers must arrange to pick up their items within 5 days of purchase. If the order is not collected within this timeframe, the products will be returned to inventory, and no refunds will be issued. We understand that unexpected situations can arise, so we encourage open communication if you need additional time to coordinate pickup. This policy helps us maintain fresh stock of our luxe farmhouse candles, farm goods, and other products for all customers.

At Wild Ace Farm, we strive to process and ship your orders promptly to ensure a seamless shopping experience. If your order is placed between Monday and Thursday, it will ship within 24 hours. Orders placed from Friday through Sunday will be shipped on the next business day, typically Monday. Please note that this timeline applies to standard products including our luxe farmhouse candles and farmhouse goods. Custom orders, backordered items, or special requests may require additional processing time, and we will notify you if your order falls under these exceptions.

Shipping costs at Wild Ace Farm are determined by our shipping carriers and are calculated based on the size and weight of your order. This ensures that the shipping fee accurately reflects the package dimensions and overall weight, providing a fair and transparent shipping charge. Once you add products such as our luxe farmhouse candles or other farmhouse goods to your cart, the exact shipping cost will be displayed at checkout before you complete your purchase.We use USPS as our primary shipping carrier.

Once your order from Wild Ace Farm is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. This allows you to monitor your package’s journey in real time, ensuring you know exactly when your luxe farmhouse candles, livestock-related products, or farmhouse goods will arrive. If you have created an account on our online store, you can also log in to view your order status and tracking details directly. For any questions or assistance with tracking, our customer service team is available to help ensure a smooth delivery experience.

If your order from Wild Ace Farm arrives damaged, please take clear pictures of both the exterior and interior of the damaged packaging as soon as possible. Email these photos to our customer service team within 24 hours of receiving your package. This helps us promptly assess the issue and arrange for a replacement or refund. Wild Ace Farm is committed to ensuring you receive our luxe farmhouse candles and goods in perfect condition, and addressing damaged orders quickly is part of our dedication to excellent customer service.

Currently, Wild Ace Farm ships exclusively within the United States. We focus on delivering our luxe farmhouse candles, along with our farmhouse goods, to customers domestically to ensure quality and reliable service. However, we are actively exploring options to expand our shipping capabilities globally in the future, aiming to bring the unique essence of Wild Ace Farm to customers around the world. We recommend checking our website regularly for updates on international shipping availability.

For optimal performance and safety when burning Wild Ace Farm’s luxe farmhouse candles, the wick should be trimmed to approximately ¼ inch before each use. Keeping the wick at this length ensures a clean, steady flame that prevents soot buildup and extends the candle’s burn time. Since our candles are crafted with natural wax blends and farmhouse-inspired design, proper wick maintenance enhances both the ambiance and longevity of the candle, reflecting the quality and care Wild Ace Farm is known for.

To maintain the quality and longevity of your Wild Ace Farm luxe farmhouse candles, it is important to trim the wick to about 1/4 inch before each use. This prevents excessive soot, uneven burning, and mushrooming of the wick, which can compromise the candle’s performance. Use a wick trimmer or small scissors for a clean cut, and ensure the wick is centered and free from debris. Proper wick maintenance promotes a steady flame and enhances the natural fragrance from our candle blends, providing a safe and enjoyable farmhouse ambiance.

The fading scent you notice from your Wild Ace Farm candle is often due to a natural phenomenon called nose blindness, where your sense of smell becomes accustomed to a particular fragrance after continuous exposure. While the candle’s aroma remains consistent, your nose gradually stops detecting it as strongly. To refresh your experience, try extinguishing the candle for a short period or briefly stepping away from the room, allowing your senses to reset. Our luxe farmhouse candles are crafted with high-quality natural ingredients to provide a rich and lasting fragrance, but nose blindness is a normal response that can affect perception rather than the candle's actual scent strength.

Wild Ace Farm’s farmhouse candles are crafted using a blend of organic coconut soy wax, which ensures a clean and sustained burn. We use organic cotton wicks to provide a natural, smoke-free flame, and our candles are scented with nontoxic fragrance oils, making them safe and environmentally friendly. This combination reflects our commitment to quality, sustainability, and a healthy home atmosphere.

Wild Ace Farm’s Pure Scent Promise guarantees that all our luxe farmhouse candles are crafted with the highest standards of purity and safety. Our candles are free from harsh chemicals and synthetic additives, ensuring a natural and clean burn. They contain no acute toxins—including organ toxins, reproductive toxins, carcinogens, or mutagens—and are completely free of pollutants and phthalates. We strictly exclude all ingredients listed under California’s Prop 65, providing peace of mind for every customer. Additionally, our products are vegan and cruelty-free, reflecting our commitment to ethical and sustainable farming practices. This promise underscores Wild Ace Farm’s dedication to offering farmhouse goods that are not only beautifully crafted but also safe, environmentally responsible, and aligned with a wholesome lifestyle.

The candles at Wild Ace Farm are crafted to provide a balanced yet noticeable fragrance that enhances your living space without overpowering it. Made with high-quality, natural ingredients aligned with our luxe farmhouse ethos, each candle offers a clean and consistent burn, producing a subtle but lasting scent. This strength is carefully calibrated to complement the rustic charm of farmhouse goods while maintaining a refined atmosphere, making our candles ideal for both everyday use and special occasions.

To care for your Wild Ace Farm farmhouse candle, start by trimming the wick to about 1/4 inch before each burn to promote a clean, even flame and prevent soot buildup. When lighting, allow the candle to burn long enough for the wax to melt evenly across the surface, avoiding tunneling and maximizing the candle’s lifespan. Always burn your candle on a heat-resistant surface, away from drafts, pets, and children to ensure safety. After extinguishing, avoid blowing out the flame directly; instead, use a candle snuffer or gently dip the wick to prevent smoke. Store your candle in a cool, dry place away from direct sunlight to preserve the fragrance and quality of the wax. Following these care tips will help you enjoy the natural, farmhouse-inspired ambiance and signature scents unique to Wild Ace Farm for many hours.

At Wild Ace Farm, many of our candles feature vessels that are handmade or hand carved, resulting in natural variations in texture, shape, and color. These unique characteristics are a reflection of the artisan craftsmanship and farmhouse aesthetic we value. Because each piece is individually created, your candle may differ slightly from the photos online, making it a one-of-a-kind item that embodies the quality and charm of our luxe farmhouse goods.

After your Wild Ace Farm candle has burned down completely, the vessel can be thoughtfully repurposed to extend its life and reduce waste. First, allow the remaining wax to cool and harden, then gently remove any leftover wax by placing the vessel in the freezer for a few hours; this will make the wax contract and easier to pop out. Clean the vessel with warm, soapy water to remove any residue. Our high-quality glass containers are ideal for reuse as decorative storage jars, small planters, or elegant holders for pens, makeup brushes, or kitchen herbs. Repurposing your candle vessel aligns with Wild Ace Farm’s commitment to sustainable farmhouse living and enhances the charm of your home with a touch of rustic elegance.